Privacy Policy

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Last updated: 1st December 2025

This Privacy Policy explains how South Devon Auto Locksmiths (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit www.southdevonautolocksmiths.co.uk (the “Website”), contact us (including via WhatsApp), or use our auto locksmith services.

Contact us: info@southdevonautolocksmiths.co.uk 

Privacy summary: We only use your information to respond to enquiries, provide auto locksmith services, communicate with you (including via WhatsApp), and take payments (via SumUp where used). We don’t sell your data. You can request access, correction, or deletion of your personal data at any time by emailing info@southdevonautolocksmiths.co.uk.

South Devon Auto Locksmiths is the data controller for the personal data we process in connection with our Website and services.

When you contact us, request a quote, or book a job, we may collect:

• Identity & contact details: name, phone number, email address
   
• Job details: vehicle make/model, issue description, booking details
   
• Location details: address/postcode or a location description to attend the callout
   
• Communications: emails, call notes, SMS, and WhatsApp messages (including any photos you send)
   
• Payment details (if applicable): payment status, invoice/receipt details, and transaction references
   

• Technical data: IP address, browser type, device information, operating system
   
• Usage data: pages visited, time spent, referrer/source, approximate location (derived from IP)
   
• Cookies: see Section 9
   

We use your information to:

• Respond to enquiries and provide quotes
   
• Book and deliver locksmith services (including callouts)
   
• Communicate with you about arrival times, access details, and follow-ups
   
• Process payments and provide receipts/invoices
   
• Maintain business records, accounting and tax compliance
   
• Prevent fraud, misuse, and protect our staff and business
   
• Improve our website and customer experience
   

We rely on one or more of the following:

• Contract: to provide services you request
   
• Legitimate interests: running our business, communicating with customers, preventing fraud, improving services
   
• Legal obligation: keeping records for tax/accounting and regulatory compliance
   
• Consent: where required (e.g., non-essential cookies and optional marketing)
   

If you contact us via WhatsApp, we will process the information you share to respond and provide our services. WhatsApp is provided by WhatsApp LLC (part of Meta) and it processes data under its own terms and privacy policy.

Please avoid sending unnecessary sensitive information via messaging.

If you pay us using SumUp (online or in person), SumUp processes payment information to complete the transaction. We receive and store only what we need for business records, such as confirmation of payment, transaction reference, and invoice/receipt details. We do not store full card numbers or CVV details.

SumUp may process personal data as a separate controller (or processor, depending on the service) under its own privacy documentation.

We do not sell your personal data. We may share it where necessary with:

• IT and website providers (hosting, email, security, backups)
   
• SumUp (payment processing)
   
• Accountants/bookkeepers (invoicing and tax records)
   
• Insurers and professional advisers (claims or disputes)
   
• Authorities (where legally required)
   

We only share the minimum necessary for the purpose.

We keep personal data only as long as needed:

• Enquiries/quotes: typically up to 12 months
   
• Job records, invoices and payment records: typically up to 6 years (UK accounting/tax record-keeping)
   
• Dispute/fraud prevention records: as long as reasonably necessary to resolve issues or protect legal rights
   

We may use:

• Strictly necessary cookies (security and core site functionality)
   
• Analytics cookies (only if enabled) to understand Website performance
   

You can control cookies through your browser settings and (if implemented) our cookie banner/preferences tool.

We are UK-based and primarily process data in the UK. Some providers (for example, WhatsApp/Meta and payment/IT providers) may process data outside the UK. Where this happens, we use appropriate safeguards required by UK data protection law (such as adequacy regulations or approved contractual protections).

You have rights to:

• Request access to your personal data
   
• Request correction of inaccurate data
   
• Request deletion (where applicable)
   
• Request restriction of processing
   
• Object to processing based on legitimate interests (in certain situations)
   
• Request data portability (in certain situations)
   
• Withdraw consent at any time (where processing is based on consent)
   

To exercise your rights, contact info@southdevonautolocksmiths.co.uk. We may need to verify your identity. You can also complain to the Information Commissioner’s Office (ICO).

Our Website may link to third-party websites. We are not responsible for their privacy practices. Please check their policies directly.

We may update this Privacy Policy from time to time. The current version will always be posted on this page with the “Last updated” date.